Contact us
Call or email us, or visit one of our offices. Existing customers can find support details below.
01 — Get in touch
Talk to us
02 — Locations
Our offices
- Headquarters
- 1 Alpeon Street, Aradippou Industrial & Commercial Estate, 7105 Larnaca, Cyprus
- Limassol office
- Athinon 89, Cytashop Central, 2nd Floor, 3040 Limassol, Cyprus
- Fax
- +357 25 878 224
- Postal address
- P.O. Box 58058, 3730 Limassol, Cyprus
03 — Customer service
Getting support
Our helpdesk takes all support requests, including network status, remote hands and managed services, and passes each one to the right team.
- Email support@simplex.com.cy or helpdesk@simplex.com.cy
- For urgent issues, call +357 25 822 100
- Say which service is affected, how serious it is (low, medium, high or critical), when it started and whether it is still happening
- Attach screenshots, logs or error messages if you have them
- Escalation procedures make sure every request is followed up
Frequently asked questions
Only people your company has authorised with us. Requests from anyone else are not accepted.
Data centre support runs 24 hours a day, 365 days a year.
Website and infrastructure support runs Monday to Thursday 08:00–16:30 and Friday 08:00–14:00, except public holidays.
Yes, for customers whose support contract includes 24/7 cover.
It depends on the service level in your contract.
We handle your request during business hours and charge at hourly rates. Ask the helpdesk for details.